Operations Management Fundamentals

Course Overview

Build a comprehensive foundation in modern business operations, capacity planning, supply coordination, and service delivery strategies. This course equips aspiring business leaders and project coordinators with practical operational decision-making tools. Learn how to map complex workflows, optimize resource throughput, manage inventory models efficiently, and integrate continuous improvement practices into everyday business activities.

Key Learning Outcomes

• Analyze, map, and optimize business process flows, cycle times, and throughput efficiency.
• Understand inventory management models (EOQ, Just-In-Time, Safety Stock) and demand forecasting tactics.
• Implement Total Quality Management (TQM), Statistical Process Control, and Lean execution principles.
• Align core operational strategies with overarching corporate objectives and customer requirements.

Detailed Syllabus

• Module 1: Introduction to Operations & Process Analysis: Process types, layout strategies, Little’s Law, bottleneck analysis, and capacity utilization.
• Module 2: Demand Forecasting & Inventory Control: Time series forecasting, Economic Order Quantity (EOQ), reorder points, and JIT systems.
• Module 3: Quality Management & Continuous Improvement: Six Sigma foundations, TQM principles, ISO standards, and service quality measurement.
• Module 4: Supply Chain & Facility Logistics: Location planning, facility layout optimization, vendor selection, and operational risk mitigation.

Target Audience & Prerequisites

Ideal for junior managers, business operations associates, entrepreneurs, and team leaders seeking formal operational skills. No prior specialized prerequisites required.